Friday
There is only one word to describe the whole situation, CHAOS!
Sales team, Time had been sacrificed for helping out in office, handling customer complain, printing client authenticity card. There are pros and cons. Although there's a bunch of complains we have to face, but put it the other way, we can actually learn how to deal with harsh situation, and create bond with customer, end of the day, customers will definitely lose confident on ordering lens from CZV due the problem cause by system transfer. How to regain customer confident? Think of it.
For customer service
Suddenly an acronym comes to my mind, BMW (Bitching, Mourning, Whining)
There are shouting, yelling, and so on while over flow workload attacking them, and due to newly system transfer adjusting period, they are complete fledging on computer ordering.
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